Refund and Return Policy
These policy was last updated on the date shown below
October 01, 2025
Introduction
At Naptico Green Energy Solars, we are committed to providing high-quality solar energy products and services to our customers. We understand that sometimes you may need to return a product or request a refund. This Refund & Return Policy outlines the conditions and procedures for returns and refunds to ensure a fair and transparent process for all our customers.
Our policy is designed to be customer-friendly while maintaining the integrity of our products and services. Please read this policy carefully before making a purchase or requesting a return.
By purchasing from Naptico Green Energy Solars, you agree to abide by the terms and conditions outlined in this Refund & Return Policy.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The product must be unused, in its original packaging, and in the same condition as when you received it
- The return request must be initiated within 30 days of the delivery date
- The product must not be damaged due to improper installation or misuse
- Customized or special-order products may not be eligible for return unless defective
- Installation services are non-refundable once completed
Products that show signs of use, installation, or damage not covered under warranty may not be eligible for return.
Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at support@napticogreenenergysolars.com or call 080 2952 7671
- Provide your order number, product details, and reason for the return
- Our customer service team will review your request and provide a Return Authorization (RA) number if approved
- Pack the product securely in its original packaging with all accessories and documentation
- Write the RA number clearly on the outside of the package
- Ship the product to the address provided by our customer service team
Returns without a valid RA number will not be accepted. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
Refund Processing
Once we receive and inspect the returned product, we will process your refund according to the following guidelines:
- Refunds will be processed within 7-10 business days after we receive the returned product
- Refunds will be issued to the original payment method used for the purchase
- Shipping and handling charges are non-refundable unless the return is due to a defect or error on our part
- If the product is damaged or not in its original condition, we may deduct a restocking fee from the refund amount
- For orders paid by cash or check, refunds will be issued via check or bank transfer
You will receive a confirmation email once your refund has been processed. Please allow additional time for the refund to appear in your account, depending on your bank or payment provider.
Non-Refundable Items
The following items are generally not eligible for return or refund:
- Products that have been installed, modified, or altered in any way
- Customized or special-order products manufactured to your specifications
- Products returned after the 30-day return window
- Products damaged due to improper installation, misuse, or negligence
- Services that have been fully rendered
- Products purchased from third-party retailers or resellers
- Software or digital products that have been downloaded or activated
If you have questions about whether a specific product is eligible for return, please contact our customer service team before making a purchase.
Cancellation Policy
If you need to cancel an order, please follow these guidelines:
- Orders can be cancelled without penalty if the cancellation request is received before the product has been shipped
- For orders that have already been shipped, you will need to follow the return process once you receive the product
- Customized or special-order products may not be eligible for cancellation once production has begun
- Installation services scheduled more than 48 hours in advance can be cancelled with a full refund
- Cancellations within 48 hours of scheduled installation may be subject to a cancellation fee
To cancel an order, please contact our customer service team as soon as possible with your order number and cancellation request.
Shipping Costs for Returns
Our policy on shipping costs for returns is as follows:
- Customers are responsible for return shipping costs unless the return is due to a defect or error on our part
- We recommend using a trackable shipping service for returns, as we cannot be responsible for lost or damaged return shipments
- If the return is due to a defect or error on our part, we will provide a prepaid shipping label or reimburse reasonable shipping costs
- Original shipping costs are non-refundable unless the return is due to a defect or error on our part
- For large items such as solar panels, special shipping arrangements may be required. Please contact our customer service team for assistance
For high-value items, we recommend purchasing shipping insurance to protect against loss or damage during transit.
Damaged or Defective Products
If you receive a product that is damaged or defective, please follow these steps:
- Inspect all products upon delivery and note any visible damage on the delivery receipt
- Contact our customer service team within 48 hours of delivery to report any damage or defects
- Provide photos of the damage or defect along with your order number
- Our customer service team will guide you through the return or replacement process
- For products damaged during shipping, we will file a claim with the shipping carrier and arrange for a replacement or refund
- For defective products, we will arrange for repair, replacement, or refund in accordance with the product warranty
Failure to report damage or defects within 48 hours of delivery may affect your eligibility for a replacement or refund.
Warranty Claims
Our products come with manufacturer warranties that cover defects in materials and workmanship. For warranty claims:
- Warranty periods vary by product and manufacturer. Please refer to the product documentation for specific warranty information
- To initiate a warranty claim, please contact our customer service team with your proof of purchase and product details
- Our team will guide you through the warranty claim process and coordinate with the manufacturer if necessary
- Warranty claims may result in repair, replacement, or refund at the discretion of the manufacturer
- Warranties do not cover damage due to improper installation, misuse, neglect, or unauthorized modifications
For warranty service, you may be required to return the product to an authorized service center. Our customer service team can provide you with the nearest location.
Exchanges
If you wish to exchange a product for a different model or size, please follow these guidelines:
- Exchange requests must be initiated within 30 days of the delivery date
- The product must be unused, in its original packaging, and in the same condition as when you received it
- You will be responsible for any price difference between the original and new product
- Shipping costs for the new product will apply unless the exchange is due to a defect or error on our part
- Customized or special-order products may not be eligible for exchange
To request an exchange, please contact our customer service team with your order number and details of the product you would like to receive instead.
Restocking Fees
In certain circumstances, a restocking fee may apply to returned products:
- A restocking fee of up to 20% may apply to products that are returned in used condition or with damaged packaging
- Customized or special-order products may be subject to higher restocking fees or may not be eligible for return
- Large items such as solar panels may be subject to special restocking fees due to handling and storage requirements
- No restocking fee will apply to returns due to defects or errors on our part
- The restocking fee will be deducted from the refund amount before processing
To avoid restocking fees, please ensure that products are returned in their original condition with all packaging and accessories intact.
Customer Service Support
Our customer service team is available to assist you with any questions or concerns regarding returns and refunds:
Our team is committed to providing prompt and courteous service to ensure your complete satisfaction with our products and services.
For faster assistance, please have your order number and product details ready when contacting our customer service team.
Policy Changes
Naptico Green Energy Solars reserves the right to modify this Refund & Return Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
We encourage customers to review this policy periodically to stay informed about any updates. Continued use of our website or services after any changes to this policy constitutes acceptance of those changes.
The policy in effect at the time of your purchase will govern the return and refund terms for that specific purchase.
Contact Information
If you have any questions about our Refund & Return Policy, please contact us:
Our customer service team is available Monday to Saturday, 10:00 AM to 7:00 PM IST.
